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What to Expect

The ombuds office is located on the second floor of the Harold F. Johnson Library; office hours are on Mondays from 9:30 a.m. to 1 p.m. and by appointment. While walk-in visitors are always welcome, arranging a time to meet will insure the ombudsperson is available as well allowing you to pick a day and time that works best with your schedule.

What happens if I email or leave a voice message?
The ombuds office strives to maintain confidentiality with all visitors. Because email is not a confidential form of communication, we will encourage visitors not to use email as the primary method of communication. The ombuds office considers email as a scheduling tool rather than a means to discuss issues or concerns; the office will respond to emails or voice messages with a request to schedule a time to speak in person or by phone. All emails and voice messages are deleted routinely.

What happens when I come to the office or talk with you on the phone?

Face-to-face conversations are often most effective; the ombuds office offers therefore a private place to meet on campus or can arrange appropriate options for meeting off-campus as well. Upon first meeting, the ombudsperson will explain his/her role and listen to your concerns in order to help you clarify your thoughts, feelings, and goals and assist you in creating strategies for resolving the problem even if you are not planning to take any action. The ombudsperson can discuss options for you to address your issues and, at your request, he/she can make informal inquires about your concerns, always striving to maintain confidentiality. The ombudsperson can obtain answers to your questions or identify resources where answers can be found. He/She can offer other helpful services including facilitated conversations, informal mediations, coaching services, and group facilitations. And while the ombuds office has no direct authority to change College policy, one role of the ombudsperson is to bring forward to the President and/or senior leadership concerns that impact equity and fairness at the College.

 

Contact Us

Carol Stewart, Ombudsperson
Harold F. Johnson Library, Rm 212
Hampshire College
893 West Street
Amherst, MA 01002
413.559.6077
cstewart@hampshire.edu
 

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