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About your Ombudsperson

Carol StewartCarol Stewart joined Hampshire College in the position of ombudsperson in 2009. Her appointment followed the retirement of Ruth Thornton, who served as the ombudsperson at Hampshire College as well as Amherst College until January 2009.

In 2009, Carol began work as the part-time ombudsperson at Hampshire College and at Amherst College while continuing her ombuding role at Mount Holyoke College, which began in 2007.

Carol received her master’s in public policy and administration from the University of Massachusetts at Amherst in 2009, and holds a B.A. in Psychology from the State University of New York at Stony Brook.

She is a certified member of the International Ombudsmen Association and a member of the Association for Conflict Resolution (formerly the Society for Professionals in Dispute Resolution). Carol also is a qualified mediator for the U.S. Equal Opportunity Commission and a roster mediator for the Key Bridge Foundation’s ADA meditation program.

Carol has served as the director of the Center for Mediation Services at the Lesbian and Gay Community Services Center in New York; deputy director of the Queens Mediation Network at Community Mediation Services in New York; and a project manager for the University of Massachusetts in its School of Education.

What is an Ombudsman?
The word “Ombudsman”
Ombudsman is from Swedish, a Germanic language in the same family as English, and man in Swedish corresponds to our word man. Ombud means “commissioner, agent,” coming from Old Norse umbodh, “charge, commission, administration by a delegacy,” umbodh being made up of um, “regarding,” and bodh, “command.”

In Old Norse an umbodhsmadhr was a “trusty manager, commissary.” In Swedish an ombudsman was a deputy who looked after the interests and legal affairs of a group such as a trade union or business. In 1809 the office of riksdagens justitieombudsman was created to act as an agent of justice; that is, to see after the interests of justice in affairs between the government and its citizens.

The American Heritage® Dictionary of the English Language, Fourth Edition. Copyright © 2000 by Houghton Mifflin Company. Published by the Houghton Mifflin Company. All rights reserved


Contact Us

Carol Stewart, Ombudsperson
Harold F. Johnson Library, Rm 212
Hampshire College
893 West Street
Amherst, MA 01002

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