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Information Technology Tips

Who do you go to when you need computer help? When is help available? What other services are available from computing services? This section will help you figure out the answers to these and other questions.

Bits, Bytes, and Beyond Computer technology has a lot of lingo, and if you're buying a computer, you need to know at least enough to understand the specs. Here's a primer on the basic units of computer storage.
Memory and Disk Space Last week we gave some background on understanding the terms of measurement that are used to describe memory and storage in computers. Now we tackle the practical application: How much do you need?
Buying a Computer with your Hampshire Discount (Faculty and Staff)
The past couple of weeks we've given you some information to help with choosing the right computer to meet your needs. Here's the last little bit of info and instructions to use your Hampshire discount.
Buying a Computer with your Hampshire Discount (Students)
The past couple of weeks we've given you some information to help with choosing the right computer to meet your needs. Here's the last little bit of info and instructions to use your Hampshire discount.
How to Reserve Library Rooms (Students)
The library has two rooms that are available for meetings, phone and video conferences, and study groups. Here's how you can reserve them through the Internet.
How to Reserve Library Rooms (Faculty and Staff)
The library has several rooms that are available for meetings, phone and video conferences, and workshops. Here's how you can reserve them through the Internet.
No Internet Connection? Are you File Sharing? If you're having trouble getting a connection to the outside world from your computer despite the fact that you're connected to an on-campus network, check your file sharing software.
Too Many Cookies for The Hub? We've heard from a few people receiving an error about too many browser cookies when logging into The Hub. We're working on a fix, but in the mean time it's easy to free up cookie space in your browser.
We Want to Hear from You Has your computer been crashing lately? Have you had problems with it that you write off as being due to your lack of expertise, or just accept as the cost of relying on technology? Don't keep it to yourself; talk to us!
Happy Holidays! But before you go... Before disengaging yourself from all things Hampshire over the holiday season, please take a moment to prevent e-mailbox overflow. Read on for more information.
Who You Gonna Call? Computer been crashing lately? Had problems with it that you write off as being due to your lack of expertise, or just accept as the cost of relying on technology? Don't keep it to yourself; call us!
Back from that Vacation Yet? OK, so we've beaten you over the head with the whole "set up your out-of-office phone and email messages" thing. Now we want to make sure you turn them off when you return.
Newmisserver is Not a Backup Server Newmisserver is intended as a sharing point for departmental files, but recently we've found a lot of computer backups on it. If you're using newmisserver to back up, here's what to do instead.
Have you Explored the New Intranet? The redesigned Intranet interface was rolled out several weeks ago. Have you noticed the new links and resources? Do you know about the portals? Here's a quick guide to some of the highlights.
Your Home Directory Did you know that Hampshire IT provides all faculty and staff with server storage space? You can store things securely, such as for backups, as well as put things in a public folder. Read on to find out how to access yours.
AntiVirus Protection--Out with the Old, In with the New Hampshire College no longer licenses Sophos Anti-Virus. If you haven't already gone through our removal/replacement procedure, take a few minutes to do it now.
The New Employee Computing Request Form If you're hiring a new employee, your work doesn't end with the offer acceptance. To ensure a smooth transition, please be sure to fill out the New Employee Computing Request Form well before the start date.
Don't Punch a Hole in your OneCard Need we say more?
Personal Computer, Software and Peripheral Purchases Hampshire students can get discounts on computers, software, and peripherals. This includes Dell, Apple, Microsoft Office, and Adobe products. Graduating? Hurry!
Personal Computer, Software and Peripheral Purchases Hampshire faculty and staff can get discounts on computers, software, and peripherals. This includes Dell, Apple, Microsoft Office, and Adobe products. Here's the link you need!
Anatomy of an IT Message Last week we sent out an important announcement about changing your password. We thought this would be a good time to give you some concrete examples of differences between that message and a phishing message.
Changes to VPN If you use VPN to access Hampshire's internal network from off campus, you need to update the software used to access it.
Problems Getting Mail or Calendar on Wireless? Try NetReg We've reset the network registration information for the wireless "Wallace" network, so you have to "netreg" every device that connects to Wallace--includings iPods, perhaps your iPhone, or Droid.
Check Out Our Online Training Asha Kinney has been hard at work creating a fantastic collection of online videos and other resources for IT's website. Check it out!
Working from Home? VPN Can Help VPN allows you to access Hampshire servers, such as newmisserver, from home. If you're planning to use it you should install and test it before you need it. And with more snow likely to come, best to do it now.
If you Changed your Email Password... ...don't forget to update your other devices, or they won't be getting any email! Read on.
Before you Change your Password... We recently sent out an announcement about changes to our password policy. Since then a lot of you have changed passwords and a few of you have run into trouble. Here's what you should know for a smooth transition.
Changed your Password? Update your VPN! If you're a VPN user and recently changed your password, you'll have to update your VPN settings to reflect the new password. Here's how.
Check Out the New Announcement Features IT's web services team has been working on some changes to the Intranet announcement system. Take a quick read before you post your next announcement or event.
Problems Getting Mail or Calendar on Wireless? Try NetReg We've reset the network registration information for the wireless "wallace" network, so you have to "netreg" every device that connects to wallace--including iPads and smart phones.
The Student Diagnostic Center For a nominal fee of absolutely nothing, the Student Diagnostic Center will do their best to fix the problems that are making your computer unusable or unreliable.
How to Get our Attention We know you're all extremely busy at this time of year, and we want to help you solve your computer problems as efficiently as possible! Choose the method that's right for your problem, and let us know what's up.
Six Signs it's a Scam It must be phishing season--several examples of scam emails have come my way this week. Here are six clues to look for to figure out if it's legit Hampshire email.
Can't Print? Check your Wireless Network If you're connected wirelessly and trying to access printing, servers, or Datatel, you've got to be on the "wallace" network.
Forwarding Email to Gmail or Other Mail Services Before heading off for winter break, you may want to set up your Hampshire email to be forwarded to another mail service, such as Gmail. It's quick and easy to do this.
helios.hampshire.edu Email is Going Away Last year IT began to move email services to new hardware. As we continue, some email addressing methods have become obsolete and will no longer be accepted. Will it affect you? Probably not, but check to make sure!
stout.hampshire.edu Email is Going Away Last year IT began to move email services to new hardware. As we continue, some email addressing methods have become obsolete and will no longer be accepted. Will it affect you? Probably not, but check to make sure!
Mind Your P's and Q's...and p's and q's It's important to use the correct lower case/upper case combination when logging into Hampshire services.
What's Shibboleth? You may have noticed a new screen that comes up when you log out of certain HampNet services. What's it all about?
 

Contact Us

Information Technology
Harold F. Johnson Library Center
Hampshire College
893 West Street
Amherst, MA 01002
413.559.5418
Fax 413.559.5419
helpdesk@hampshire.edu
 

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