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Getting Computer Help

General questions about:
Email/Network/Telephone/Cable/Proxy/Software/Computers/Wireless/Virus/Hardware
All staff and students, and most faculty, should begin and end their search for help at the help desk. The help desk staff may be able to answer your question immediately. If not, they will know the most appropriate person to address your concern and locate that person if she or he is away from the office.

Unlike other IT staff who may be out and about campus helping others in their own offices, the help desk is staffed Monday through Friday, 8:30-4:30. Call x5418 or email, especially after hours, to helpdesk@hampshire.edu. If you get the help desk voice mail, your call will be returned promptly. Leaving the same message with multiple people may delay your response, since more people are tied up trying to solve the same problems.

For details about what information to have available when you call the help desk, see the help desk page.

Faculty in Cognitive Science and Natural Sciences may directly call the technical support specialist assigned to their department.

TheHub:
To report problems with TheHub, call x5718 or email thehub@hampshire.edu.

IT Online Resources
You may also be able to find an answer to your question on our web pages. On campus, simply type “it” (minus quotes) in the URL address line of your browser. You will find information about email, the Hampshire network, backing up files, anti-virus, spam filtering, quotas, and previous tech tips, among other topics. If you do not find a topic covered that you would find helpful, send the IT help desk a quick message.

Student Diagnostic Center
The center is open for dropin M-F, 9 a.m.-6 p.m., for software help including virus and spyware removal, and some hardware diagnosis and repair. However, in warranty hardware repairs cannot be done. The student diagnostic center can be reached at x6602.

If you bring your computer to the SDC please :

  • Bring your power adapter if you're bringing a laptop.
  • Bring any CDs or DVDs that came with the computer.
  • If you're bringing a desktop computer, don't bring the monitor.
 

Contact Us

Information Technology
Harold F. Johnson Library Center
Hampshire College
893 West Street
Amherst, MA 01002
413.559.5418
Fax 413.559.5419
helpdesk@hampshire.edu
 

© 2014 Hampshire College 893 West Street Amherst, MA 01002 . 413.549.4600