We admit it: We're often swamped! We want to prioritize and schedule our work as efficiently as possible, but we need your help. For non-emergencies, enter and track your own IT work orders in our ticketing system.
Before you pick up the phone to call us, or start to compose an email, consider whether you need help right away, or if it's more appropriate to get in the IT queue. If it's not an immediate need, you can enter a work order in our system. The help desk can enter work orders for you, but it's quicker for you to do it yourself. That will also free up the help desk personnel for situations requiring immediate attention.
Entering work orders for IT is pretty simple, especially when you're entering them for yourself: