If you change your email password...
We've asked all who use Hampshire email to change their passwords regularly. It's really easy to change your HampNet password (just go to https://password.hampshire.edu), but once you've done that you have to tell all the devices you use that you've changed it.
What does this mean?
If you have a smartphone or iPod Touch (or an iPad, for that matter), then you need to update the email password on that device.
- If you use an email client, such as Thunderbird or AppleMail, you will have to update the password for that on each computer. .
- There are actually two passwords stored for each email account: one for incoming mail and one for outgoing mail. The incoming one is usually referred to as just that, the "incoming password;" the outgoing password is referred to as your "smtp password." Both have to be changed to reflect your new password on HampNet.
- WebMail is tied into the HampNet password system, and once you change your password no further action is needed. .
- If you synchronize your device's calendar with Zimbra you will need to update that password on your phone. .
- Zimbra desktop (if you use it) will have to be told your new password.
iPhone, iPod TouchOn an iPhone, iPod Touch, and iPad
I haven't actually tried this on an iPad yet, but if you want to loan me yours I'd be happy to confirm that these instructions are correct! You could just leave it with me for a few days...
- From the main screen select "Settings."
- Select "Mail, Contacts, Calendar"
- Select your Hampshire account.
- Scroll down to "Password" and update it to your new HampNet password.
- Select SMTP.
- Select smtp.hampshire.edu.
- Update your password to your new HampNet password.
- If you synchronize your calendar with Zimbra, keep on going; if not, you're all done!
- Use the back arrow until you return to the Accounts page of the Mail, Contacts, Calendar settings.
- Select your Connect account.
- Select "Account Info"
- Change the password.
There are several models of Droid phones out there, none of which I have in my hands right now, but there are two places where you may find the password:
- In the main screen's "Setting" program, you may find an "Email" section that has account information.
- In the Email application, bring up the "Settings" menu, and see if account information is stored there.
If you synchronize your Zimbra calendar with your Droid you should also change that password. In that case, check for Settings in the Calendar application, and if you don't find the password stored there, check the Settings on the main screen.
Thunderbird will let you know if the password isn't accepted, and you'll have an opportunity to enter it,.
If this isn't helping
There are lots of different possibilities for entering your password on various devices. If you need more help specifically with getting email or Zimbra working again on your handheld device, contact firstname.lastname@example.org.