There are a number of ways to request help from us, depending on the nature of the situation.
Faculty and Staff Can Enter an IT Ticket
For non-emergencies, enter and track your own IT work orders in our ticketing system. Entering work orders for IT is pretty simple, especially when you're entering them for yourself:
You can track the work order from TheHub, too. Just select "Trouble Ticket Status Inquiry," and you'll be given a selection of work orders from which to choose.
Anyone Can Send Us an Email
If your problem doesn't require immediate help, and you're not able to enter a work order, you can send us an email at mailto:firstname.lastname@example.org.
Need Help Immediately? Call Us
Our IT helpdesk phone is staffed M-F from 8:30 a.m. through 4:30 p.m., though closed for lunch from 12 p.m.-1 p.m. Reach the helpdesk at 413.559.6087.
To report problems with TheHub, call x5718 or email email@example.com.
Student Diagnostic Center
The center is open for drop-in M-F, 10-6, for software help including virus and spyware removal, as well as some hardware diagnosis. In-warranty hardware repairs, however, cannot be done. The Student Diagnostic Center can be reached at x6602.
If you bring your computer to the SDC:
After Hours Support
Regular Information Technology hours are 8:30 a.m.-4:30 p.m., Monday-Friday. Some critical services are also available on weekends. For full details on after hours support, please read our after hours support policy. It provides detailed information on what support is provided after normal business hours and how to get it.
© 2013 Hampshire College 893 West Street Amherst, MA 01002 . 413.549.4600