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Tech Tips 2010

These Tech Tips are from 2010, in reverse chronological order--newest ones are on the top.

Happy Holidays! But before you go... Before disengaging yourself from all things Hampshire over the holiday season, please take a moment to prevent e-mailbox overflow. Read on for more information.
Don't Save Passwords! If you're a Thunderbird or Firefox user and have ever allowed them to save your password, you might want to think again. Try this...
Protect your Computer from Theft There have been several thefts of computers recently, on campus and around town. Don't let it happen to you! By using common sense and a lock, you can save the cost of a new computer. Read on for suggestions.
When in Doubt, Reboot Our rule of thumb for strange computer behaviors: First, try restarting your computer. Works for phones, iPods, and printers, too.
Check Out Our Online Training Asha Kinney has been hard at work creating a fantastic collection of online videos and other resources for IT's website. Check it out!
Your Computer is not a Basketball... ...nor does it get thirsty. Don't bounce it, and don't give it a drink. If it gets wet, unplug and/or remove the battery right away, turn it upside down, and don't start it up for at least 48 hours. Read on for more.
Filtering Your Email Filters are a powerful tool for sorting email automatically, and can make keeping up with email much more manageable.
Got Email? A few months ago we asked Hampshire email users to make some changes to the settings of their email client (Thunderbird, Apple Mail, etc.), in preparation for our new server. If email is broken, check your settings.
No Internet Connection? Are you File Sharing? If you're having trouble getting a connection to the outside world from your computer despite the fact that you're connected to an on-campus network, check your file-sharing software.
Password Security We've updated our password page (password.hampshire.edu), and figure this would be a good time to remind you of best practices with your password.
How Can We Help You? We know you're all extremely busy at this time of year, and we want to help you solve your computer problems as efficiently as possible! Choose the method that's right for your problem, and let us know what's up.
The Student Diagnostic Center For a nominal fee of absolutely nothing, the Student Diagnostic Center staff will do their best to fix the problems that are making your computer unusable and unreliable.
Don't Touch that Phish! When you receive unsolicited email that is at all suspicious, don't click on links, don't load images, don't reply! What do we mean by suspicious? What do we mean by don't touch? Read on.
Problems Getting Mail or Calendar on Wireless? Try NetReg We've reset the network registration information for the wireless "wallace" network, so you have to "netreg" every device that connects to wallace--includings iPods, perhaps your iPhone, or Droid.
Changes to VPN If you use VPN to access Hampshire's internal network from off campus, you need to update the software used to access it.
Get your Computer Ready Before you arrive on campus, run updates for your system software and application software.
Tabbed Browsing Do you get overwhelmed by the number of windows you open up in your web browser? Using tabs can keep things more manageable.
Deauthorizing iTunes Accounts You can only link 5 computers to an iTunes account. What to do if you're over the limit?
It's Too Darn Hot! Somehow it didn't make it into Cole Porter's lyrics, but it's just too darn hot to leave your computer in the car for any length of time.
Anatomy of an IT Message Last week we sent out an important announcement about changing your password. We thought this would be a good time to give you some concrete examples of differences between that message and a phishing message.
When you Change your Email Password... ...don't forget to update your other devices, or they won't be getting any email! Read on.
The Importance of Being Updated Microsoft and Apple regularly release software updates to the operating system and applications. These updates are often the delivery mechanism for security patches, and it's important that you install them.
Essential Maintenance: Compact your Thunderbird Folders! Did you know that Thunderbird requires you to regularly "Compact Folders" in order to remain efficient? I didn't think so! Read on.
Breathing Room As computers have increased in power, the amount of heat they create has also risen. Here are some tips to ensure your computer has room to breathe.
Have a Great Summer! But before you go... Before you head off on summer adventures, please take a moment to prevent e-mailbox overflow. A couple of precautionary steps can save yourself, and IT, the headache of exceeding your quota.
Personal Computer, Software and Peripheral Purchases (for Faculty and Staff)
Hampshire faculty and staff can get discounts on computers, software, and peripherals. This includes Dell, Apple, Microsoft Office, and Adobe products. Here's the link you need!
Personal Computer, Software and Peripheral Purchases (for Students)
Hampshire students can get discounts on computers, software, and peripherals. This includes Dell, Apple, Microsoft Office, and Adobe products. Graduating? Hurry!
Protect your Computer from Theft There have been several thefts of computers on campus over the past few months, don't let it happen to you! Use common sense and a lock and you can save yourself the cost of a new computer. Read on for suggestions.
Cookies and Cache Web browsers store information on your computer. This is generally helpful, but can occasionally cause problems. Find out when to clear and when to keep.
Got Those Over-Quota Blues? This is the time of year when inboxes and outboxes are over-flowing. Here are the common issues and how to tackle them.
Have you Changed your Mail Settings Yet? A couple of weeks ago, while you were maybe sunning yourself on a lovely beach somewhere, we announced some changes to our email system that require action on your part. Haven't changed things yet? Read this.
Don't Punch a Hole in your OneCard Need we say more?
Really Simple Fixes More often than I'd like to admit, after spending way too much time on a problem, a simple restart of the program or computer fixes it. Read on for two key problems that we've solved with this technique this week.
Having Trouble Upgrading Firefox? Mozilla recently introduced Firefox 3.6, but you must explicitly install it--and sometimes the installation process has a little glitch. Here's what to do.
Can't Read New Word and Excel Files? (for Faculty and Staff)
If you have the older version of Office (2003 or 2004) and you can't open newer files that are sent to you, there is a solution. Read on for instructions.
Can't Read New Word and Excel Files? (for Students)
If you have the older version of Office (2003 or 2004) and you can't open newer files that are sent to you, there is a solution. Read on for instructions.
Choosing a Great Password Hampshire IT has just released our password policy, which you can (and should!) read in full. Here's a quick excerpt to get you started.
Erasing Data before Tossing out Your Computer We have found computers in our dumpsters with very sensitive personal data still on the hard drive, including tax records. This would be a bonanza for an identity thief. What to do? Read on.
Managing Email Identities Thunderbird and WebMail allow you to send email from the same account with different identities. To get the settings just right, read on.
The New Employee Computing Request Form If you're hiring a new employee, your work doesn't end with the offer acceptance. To ensure a smooth transition, please be sure to fill out the New Employee Computing Request Form well before the start date.
The Student Diagnostic Center For a nominal fee of absolutely nothing, the Student Diagnostic Center staff will do their best to fix the problems that are making your computer unusable and unreliable.
Sending Email to Large Groups Email etiquette includes not revealing the list of recipients mass emailings are sent to. Using BCC is an easy way to get that done. Read on for more.
Laptops Really Do Freeze! It's cold outside, which can cause problems for electronic devices. Take a few simple precautions to avoid damaging your tech toys and tools.
AntiVirus Protection--Out with the Old, In with the New Hampshire College no longer licenses Sophos Anti-Virus. If you haven't already gone through our removal/replacement procedure, take a few minutes to do it now.
 

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