If at any time you are confused or need more information, check out the Voice Mail User Guide.
Accessing the Voice Mail System for the First Time
To begin setting up your new voice mail mailbox, use your desk phone and
If you are using a phone other than your own office phone, dial 6900 and follow the prompts to enter your office phone number and passcode (your 4-digit extension).
A tutorial will automatically begin and walk you through setting up your mailbox.
Your mailbox has a 4-10 digit passcode that you will need each time you access the voice mail system. You will be prompted to create one when you set up your mailbox. Use something easy for you to remember, but not too easy for others to guess (not ‘1234’ or ‘0000’, for example).
You will be prompted to record your greeting, the message that people will receive when you are unable to answer your phone. Be brief and specific, as there will be no way for users to skip over it.
Finally, you will be asked to record your name. This will be played for you when you access the system, and will be played for other users when they send or leave you messages through the voice mail system.
Directing Calls to the New Voice System
At this point you’ve set up your new voice mailbox, but haven’t directed your unanswered or busy calls to use it. There are several options for routing calls to the new voice mail, but we’ll only cover the two most basic ones: forwarding all calls you don’t answer to voice mail, and forwarding all calls that come in when the line is busy. If you would like to discriminate between incoming off-campus calls and incoming on-campus calls, check out the online manual for full instructions.
Note: If you have a Voice Over IP phone (VoIP), or multiple phone lines, you cannot forward the phone using these instructions. Instead, contact the IT Help Desk at x5418. (If you have a VoIP phone you should know: Either you requested it or you were informed when it was installed. VoIP phones have Ethernet cables instead of phone cables connected to them.)
To forward all unanswered and busy calls to the new voice mail system:
That’s it. You’ve successfully set up your voice mailbox and directed callers to it when you’re unable to answer your phone.
Picking up messages
To pick up your messages:
That’s all there is to it. Please contact the helpdesk at 413.559.5418 or email firstname.lastname@example.org with questions or for further assistance.
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