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Housing Operations Office

The housing operations office (HOO) is located in the Merrill Student Life Center, next to the Merrill living room. The office staff includes the assistant director of residence life and three operations assistants, who are available to answer questions and assist students during the week. In addition, student workers staff the office during our weekend hours.

The HOO assigns all new students their rooms over the summer and keeps track of all students' housing assignments throughout their enrollment at Hampshire College. The office handles all residential repair requests; keeps track of keys; helps monitor the health and safety of the residences; and keeps students informed of important dates and events related to housing.

Hours of Operation
Lockouts/Lost Keys
Meal Plans
Guest Registration
Fire, Health, and Safety

Hours of Operation:

Monday-Friday: 8:30 a.m.-4:30 p.m.
Saturday and Sunday: 1-3 p.m. during the academic year. Student worker coverage only.


Request Repairs

Please note that housing operations staff first check each request for accuracy and then send it on to facilities and grounds. Requests entered over the weekend will be processed on Monday.

For emergency maintenance issues outside of business hours, call campus police at 413.559.5424.

Lock-Outs/Lost Keys:

Lock-outs: Call campus police at x5424 (413.559.5424) if you are locked out of your room at any time. Housing operations staff or an officer will come to your room to let you in. You must show ID and sign a form. The first two lock-outs are free; after that, you will be charged $10 per lock-out.

Lost Keys: If you have lost your keys, you must come to the housing operations office during our business hours to sign out your back-up copies. If you lose your keys outside of business hours, call campus police to be let into your room, then get your keys as soon as the housing operations office opens. Once you sign out your key you will have five days to locate your original keys and return the back-up to the HOO. When you return those back-ups, the HOO staff will ask to see your original set of keys. If you are unable to locate your keys, your locks will be changed, and you will be charged accordingly. It’s $60 to change a single room lock, $65 for a double, and $100 to change a mod lock. Lounge keys are $5 each.

Should I post a Daily Digest notice about lost keys? No. Unscrupulous people can do a little detective work and figure out where you live. If they have your keys they now have unrestricted access to your room. If you've found someone else's keys, please bring them to the HOO so we can return them to their owner.

Lost ID Card: It’s in your best interest to head to the OneCard office (located in the back of the library) and get your card replaced. New OneCards are $25. When a new OneCard is created, it automatically deactivates the old one, so no one can use your meal plan or have access to the café card all students have to purchase. If you know where your card is (i.e., you left it at home/in your friend’s car, etc.) you can sign out a temporary OneCard from the housing operations office.

Should I post a Daily Digest notice about a lost ID card? No. There are spaces on campus where OneCards allow direct access to student’s living space. Again, those unscrupulous people can figure out where you live, and now they have unrestricted access to that space. OneCards list the student's post office box number, so any found card can and should be dropped in the campus mail and returned to the owner: no postage necessary.

Meal Plans:

Starting this fall, dining services will be provided by Bon Appétit Management Co. Detailed information on meal plan options will be available soon.

Students in the dorms are required to be on a full meal plan. Students with special dietary requirements, including those with food allergies, must contact the director of food services at 413.549.2840 to discuss accomodations.

Students in the mods and commuter students are not required to be on a meal plan, except for the Cafe Card. Those students can manage their meal plan options via The Hub.

Guest Registration:

All residents who wish to have guests stay in their on-campus housing must fill out the guest registration form. This form is used for every house on campus. Please note you still must register a guest's car with campus police as explained below.

Guest Policy: Students are permitted to have overnight guests in their rooms or apartments as long as the host is on campus during that time. Hosts must register their guests with their house offices, indicating the length of the visit, which may never exceed one week at a time or more than 15 days cumulatively in a semester. All guests are expected to abide by Hampshire’s policies and norms of community living. Responsibility for the conduct and safety of the guests lies with the host. Any damage incurred by a guest will be charged to the host. Any guest whose behavior is disruptive will be required to leave campus. This policy can be found in the student handbook on page 122.

Guest Parking: Both the host student and guest must go to the parking office to register any guest vehicle. The parking office is open Monday-Friday, 8 a.m.-4 p.m. They will take your pertinent vehicle and student contact information and issue a parking pass. If guests arrive after 4 p.m. Monday-Friday, they must park in faculty/staff parking until 8 a.m. On weekends, a temporary pass is not necessary after 5 p.m. on Friday until 8 a.m. on Monday; you should park in faculty/staff parking only. Please contact the parking office at 413.559.6151 (x6151) with further questions or concerns.

Fire, Health, and Safety

The housing operations office assists in maintaining the health and safety of our residences. In addition to fire drills, we do weekly walkthroughs of buildings, once-a-semester common area inspections, and educational initiatives throughout the year. More information on our policies and procedures related to fire, health, and safety.


Amy Parker
Assistant Director of Residence Life

Zeffa Kinney
Housing Operations Assistant

Alice Loeb
Housing Operations Assistant


Contact Us

Housing Operations Office
Merrill Student Life Center
Hampshire College
893 West Street
Amherst, MA 01002

© 2014 Hampshire College 893 West Street Amherst, MA 01002 . 413.549.4600