Connecting to Eduroam at Hampshire

What is eduroam?

It is a global roaming wireless network available at thousands of participating institutions worldwide, including more than 600 colleges, universities, and research facilities in the United States. This network is available everywhere on the Hampshire College campus.

How does eduroam work?

eduroam is a federated authentication service that allows participating institutions to provide access to their wireless networks to users from other eduroam participating institutions. Individuals use their home institution username and password.

How can I set up eduroam

Follow the instructions below when on campus and connected to the campus network. Do not attempt to setup your mobile device or laptop if not on the campus network. Eduroam supports most current operating systems.  

Download the App!

Navigate to https://get.eduroam.org/app/, select your type of device, and follow the prompts.  Login with your Hampshire Username and Password. IMPORTANT: username is your full Hampshire College email address (e.g. xyz25@hampshire.edu).

Special Note:

For Chrome Books:  Use the Android App

For Macs:  Mac users will be prompted to install a config file instead of an app. Instructions:

Steps to Install a .mobileconfig File

• Locate the File:Find the .mobileconfig file on your computer.
• Double-Click to Open: Double-click the file to initiate the installation process.
• Open System Settings: A prompt will appear, directing you to System Settings to install the profile.
• Go to Profiles: Navigate to the "Profiles" preference pane in System Settings.
• Install the Profile: Select the profile from the "Downloaded" section, review the configurations, and click the "Install" button.
• Enter Credentials (If Prompted): You may be asked to enter your administrator password to complete the installation.

Troubleshooting tips:

If you have set up eduroam at another institution and are no longer able to use those login credentials, check for and remove any defunct eduroam profiles.

• On  MacOS go to System Settings -> Network -> then click on the eduroam profile and "-" to remove the profile.
• On your iOS device, open Settings > Wi-Fi. Tap on the 'i' next to eduroam and tap on "Forget This Network" You will be asked to confirm the Forget before eduroam is removed as a network from your device.
• Windows: Open Start menu and select "Settings" then "Network & Internet" Open "Manage Wi-Fi Settings" then under under Manage known networks section click on the eduroam network and click "Forget".

Need Help?

Stop by the IT Department Diagnostic Center in the Library Room 301 from 10am - 5pm Monday - Friday or submit a ticket by emailing helpdesk@hampshire.edu from your Hampshire email address.