HCS Patient Portal
Hampshire Health and Counseling Services (HCS) uses an online patient portal so that Hampshire students and HCS providers can communicate about test results, refill requests, patient education materials, and ask administrative questions related to healthcare. We do not use email to communicate about medical or mental health concerns or any protected health information because it is not secure enough to protect patient privacy.
Hampshire Health and Counseling is a satellite clinic of the UMass University Health Services, so the patient portal is a shared platform maintained at UMass Amherst. Please follow instructions carefully (written and video instructions below) and reach out with any questions you might have.
Patient Portal - Instructions
Coming Soon! Detailed PDF Instructions
Step by Step Video Instructions (4 minutes)
Access the Patient Portal
Direct Link to THE PATIENT PORTAL
Log in using your Hampshire email address and the password you create. NEVER share your patient portal password.
The portal should never be used to ask urgent questions or address time-sensitive medical or mental health problems. Please call Hampshire Health and Counseling at 413.559.5458 with any medical or mental health concerns. The office is open Monday-Friday, 9:00 a.m.-4:30 p.m. when school is in session. Additionally, there is after-hours phone support available for mental health concerns and medical triage nursing advice.
The portal can be used to:
- Ask general questions.
- Submit required health forms, immunizations, and tuberculosis screenings.
- Access and update your immunization records.
- Obtain helpful handouts.
- Provide us with copies of notes, prescriptions, labs, and other health records.
Please note: Clinicians and office staff do not receive or respond to secure messages when Hampshire Health and Counseling is closed, including after hours and weekends. Additionally, clinician schedules may mean that messages are not seen for one or two days during the work week. If you have an urgent or same-day issue, please call the office at 413.559.5458.
To Send a Message
- Click on the “Messages” tab.
- Click on the “Compose New” tab and from the drop down menu, and choose the clinician to whom you wish to send a message.
Do not use the portal for urgent or time-sensitive messages. If you have a current medical problem, CALL US at 413.559.5458
To Retrieve a Message
- If one of our clinicians sends you a message, you will receive an email from us with the subject line, “University of Massachusetts at Amherst: New Message.”
- Open the email or text message and click on the link.
- Log in securely using your Hampshire College email and password.
- Click on the “Messages” tab to view your message.
To Print Your Immunization Records
- Click on the “Immunization” tab.
- Click on “View History” and then “Print.”