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Information Technology Help Desk

After Hours Support

Call the switchboard at 413.559.4600 in case of failure with the phone system, network, or IT-supported servers during non-business hours.
After Hours Policy »

413.559.5418
helpdesk@hampshire.edu
Monday-Friday, 8:30 a.m.-4:30 p.m. 

Before you call, please be prepared to provide the following information

  • Your name, extension, and location.
  • The type of computer you're having a problem with (Macintosh/PC).
  • Operating system (Mac OS, Windows, Linux, etc.).
  • A description of the problem or question.

Perform the following diagnostics if appropriate to your problem

  • Turn your computer or device completely off, then on.
  • Check cables, phone line, and power supply for loose connections.
  • Make sure "caps lock" isn't accidentally turned on.
  • Make a careful note of any error messages you are getting.
  • Network problem? See if you can connect to at least one other website and to an off-campus website.

 During the Call

  • Be sitting in front of the computer.
  • Carefully note any instructions or execute any specific commands.
  • Give as complete and accurate information as you possibly can.
  • Indicate anything you've recently changed on your computer, whether you think it's related or not. Have you installed new software, added a new printer, spilled coffee on the keyboard? Was this change made before the problem occurred or after?
  • Don't be afraid to ask the support person to slow down or go over something again if you do not understand.
  • Get the name of the person to whom you speak.
After Hours Support

Call the switchboard at 413.559.4600 in case of failure with the phone system, network, or IT-supported servers during non-business hours.
After Hours Policy »

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