The IT Help Desk provides a first point of contact for IT assistance to the Hampshire College community.
Help Desk staff answer communication received via telephone, IT Tickets, and email. They guide clients through troubleshooting processes, assist with HampNet account activation, password problems, and account maintenance. They direct inquiries to the appropriate office and delegate complex issues to other IT staff as needed.
You can perform some simple troubleshooting techniques before reporting a problem.
If you have a technical problem, it really helps to identify a solution if you provide as much information as possible. Some things you should mention when reporting a problem:
Monday-Friday, 8:30 a.m.-4:30 p.m.
3rd floor of the Library
IT support is available during non-business hours for major problems associated with the central telephone system, significant segments of the campus network impacting one or more buildings, and campus-wide servers. Contact the Hampshire College switchboard at 413.549.4600 for significant problems with critical resources during non-business hours.