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Q: What's phishing?
A: Phishing is an online scheme designed to obtain personal information from unsuspecting individuals. Spammers "phish" to see how much info they can "catch".
Q: How does it work?
A: You'll receive an email that appears to be from the Hampshire IT department, Help Desk, or some other seemingly legitimate business or organization asking you to provide your username and password or some other sensitive information.
Q: How can I tell if an email is a phishing scheme?
A: If it asks for your username and password, it's a scam. Period. We will NEVER ask for your username and password. The messages will often sound threatening or urgent- don't be fooled!
Here are some other clues that you're being phished:
Q: What happens if I fall for one of these schemes?
A: The phishers will hijack your account and use it to send thousands and thousands of spam messages. This causes huge problems for our email systems and can result in outages for the whole community.
Q: I fell for a phishing scheme. What do I do?
A: Change your password immediately. Then call the help desk at 413.559.5418.
Q: I got a message I think is a phishing scheme. What should I do?
A: Delete it. Don't read it, don't click the links, don't load the images. There's also no need to forward it to the Help Desk or an IT staff member. We're aware of these messages coming in because we get them too.
Again, here's how to avoid phishing schemes:
Q: What can we do to prevent being targeting for phishing schemes?
A: Unfortunately, nothing. All you can do is learn to recognize them, delete them, and move on. Eventually, the spammers will give up on this tactic if people stop responding.