Student Computer Diagnostic Center

Located on the third floor of the library
Monday-Friday, 9 a.m.-5 p.m. during the school year
413.559.6602
dc@hampshire.edu

The Student Diagnostic Center (SDC) is staffed by IT student technicians and is supervised by IT user support staff. The SDC provides computer support services to Hampshire students having problems with their computer software and for some simple hardware problems. This service is available to Hampshire students free of charge.

Services include:

• Remove malware, pop-ups, and viruses from your computer.
• Repair Windows and Macintosh OS problems.
• Make every effort to recover all schoolwork and other important data.
• Install updates to software already installed on the computer.
• Limited hardware diagnostic and repair on out of warranty computers.
• Transfer user documents and files to a new computer.

Before you bring in your computer, please know a few things:

• If you have a laptop computer, please bring your power supply.
• If you have a desktop computer, we do not need you to bring any cables at all. Just bring in your tower.
• Check your warranty information as we cannot fix some problems for computers still under warranty.

Services not available:

• Hardware repair for computers under warranty.
• Upgrading operating systems or other software without proper licensing.