Students with a credit balance on their accounts may request a refund by logging in to TheHub and selecting “Request a Refund.” Students may also elect to leave the credit on their accounts to be applied to a future semester.
A credit balance resulting from a federal Direct PLUS Loan will be refunded to the borrowing parent upon request, unless that parent grants written permission to release the funds to the student. Additionally, a credit balance resulting from a monthly payment plan overpayment will be refunded to the Nelnet payer on account upon request, unless the payer grants written permission to release the funds to the student. These refund requests are made by sending an email to firstname.lastname@example.org. The email should indicate who the refund check should be made payable to and to which address the payment should be mailed.
In certain circumstances, the College is required to refund credits due to federal aid monies that are greater than mandatory tuition, fees, room and board, unless we receive written permission to retain the credit on the account.
Please allow 7-10 business days for processing refunds.