Work Order Procedure

Getting started with (aka SchoolDude).

How to Enter a Facilities and Grounds Work Order is where you as a requestor will go to make all of your new work order requests. If you are a new requestor (you haven't been entered into the system before), follow these steps to set up your requestor name and enter yourself into the system:

  1. Go to Work Order System
  2. Enter your organization account number in the space provided
    • Organization account number: 670970164
    • Submittal Password: password
  3. Click Submit Organization

The best way to get help on this work order system is to click on the top right hand corner of screen where it says help. After you hit help, a list of manuals will appear. Choose "Requestor" and there are step-by-step instructions. Still need help? Email Facilities at

Facilities work hours are 6 a.m.-3 p.m., Monday through Friday. Limited night and weekend custodial service is provided. Pest control services are provided every Tuesday. 

Which Craft to Choose?

General Maintenance

  • Windows (damaged or inoperable)
    • Screens/Shades
  • Locks
  • Wardrobes on walls
  • Shelving
  • Cabinets
  • Roof leaks
  • Hang pictures/corkboards/mirrors
  • Remove door frames for moves


  • Gas smell
  • Overflowed or clogged
    • Sinks
    • Toilets
    • Showers
  • No hot water
  • Broken, stuck, or dripping valves


  • Deliver supplies (paper towels, soap, hand sanitizer)
  • Salt sidewalks outside of buildings
  • Deal with excess water due to floods
  • Move student rooms and offices (may require departmental approval)
  • Rugs (clean, dry, or replace)
  • Furniture (repair or replace)
    • Desks
    • Chairs
    • Beds
  • Cleaning (including individual office cleaning during COVID-19)


  • Refrigerators/ Freezers
  • Ventilation
  • Valves
  • Heat / Air Conditioning
  • Gas stoves

Environmental Health and Safety

  • Fire extinguishers
  • Storage or disposal of regulated materials


  • Lights (interior or exterior)
  • Smoke detectors
  • Loss of power
  • Electric stoves
  • Security alarms


  • Salt roads or parking areas
  • Pick up recycling
  • Broken glass on ground or other hazards
  • Clean up storm debris

Security Alarms

  • Contact Campus Security & Safety at 413.559.5424


  • Call Campus Safety and Security at 413.559.5424


  • Faculty/Staff: Call the facilities and grounds office at 413.559.6289 or email
  • Students: Call the housing operations assistant for work orders at 413.559.5453