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Work Order Procedure

When Entering a Work Order

Getting started with is where you as a requestor will go to make all of your new work order requests. There are two ways that a requestor can be entered into the system:

  • The MaintenanceDirect administrator can add the requestor into the system.
  • Requestors can add themselves into the system.

If you are a new requestor (you haven't been entered into the system before), follow these steps to set up your requestor name and enter yourself into the system:

Go to Work Order System

Enter your organization account number in the space provided.

Organization account number 670970164
Password password



Click Submit Organization.

Next, you will be taken to the login page for your educational facility. You will see your facility's name and/or logo in the top left hand corner and the words "MD Login" in the top right. See below:

Enter your email address in the space provided.

Click Submit.

Enter your last name into the box provided.

Click Submit.

The best way to get help on this work order system is to click on the top right hand corner of screen where it says help. After you hit help a list of manuals will appear. Click on Requestor. There are step-by-step instructions.

Faculty/Staff: Call the facilities and grounds office at 413.559.6614
Students: Call the housing operations assistant for work orders at 413.559.5453


When Entering a Work Order

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