As we all adjust to the changes of the semester in response to the COVID-19 virus, Hampshire Counseling Service remains committed to supporting student wellbeing and growth. In light of Hampshire’s transition to remote learning, as well as recommendations from the Governor of Massachusetts and the CDC to limit personal contact, Hampshire Counseling will be transitioning from in-person therapy to phone consultation and support. We readily encourage you to reach out as needed so that we can continue to provide services that remain helpful while also keeping the community healthy and staying within our scope of practice.
If you are facing a life-threatening emergency, please call 911 or go to your local emergency room.
For all other urgent situations:
Hampshire Health and Counseling Services utilizes an electronic health record system called Medicat. Medicat has a patient portal through which you can confidentially communicate with your counselor or health care provider. (Traditional email is not a confidential form of communication.)
To access the portal, please go to https://umass.medicatconnect.com/login.aspx and then follow instructions on the screen.
If your provider contacts you via the patient portal, you will receive an email on your Hampshire email account from NoReply@Medicat.com. Follow the instructions in the email to access your message.
You may reach your counselor or another Counseling staff member by calling our main number (413) 559-5458 or via the patient portal. In your voicemail or portal message, please include your name, current location, phone number, several good times to call you back. If you have an appointment already scheduled after spring break, your therapist will call you at the appointment time, unless you hear otherwise. Please be sure to be in a private location and have your ringer on in order to receive the call. The call from your therapist will likely come from a blocked number.
Due to the need for social distancing, we not currently providing in-person psychotherapy services at the Counseling Service. We are providing phone based support and referral assistance. Please call the main number (413.559.5458) if you would like to schedule a phone consultation. (Phone consultations are generally 20-25 minutes, and offered as a check-in with a counselor for additional support as you navigate this time of uncertainty and transition. One of the goals of these conversations is to assess your current situation and if appropriate, to help you connect with telemental health services, off campus support, or other appropriate resources.)
Hampshire College Counseling Services is located in Montague Hall, near the Red Barn. We have offices in the same building as medical services. Counseling Services is staffed with a diverse group of clinicians. Please see staff bios for more information. We are available for brief consultations, ongoing psychotherapy, and group therapy. If you require more support than we are able to provide, we have connections with many private practice psychotherapists in the area, and would be happy to help you find one that meets your needs. We also work closely with private practice psychiatrists as well as with the experienced psychiatrists at the University of Massachusetts mental health services. We regularly refer students for whom it is appropriate to these physicians for medication, consultation, and management.
During normal operating hours: Please call 413.559.5458 or drop by our office to schedule an appointment.
When we are closed: Please call 413.559.5458 and press 1 to speak with a mental health counselor.
If this is a LIFE-THREATENING EMERGENCY: Please call campus security at 413.559.5555 or dial 911 if you are off campus.