Counseling Services

General Information

If you need mental health support, Health and Counseling Services (HCS) offers individual counseling, groups, crisis support, and brief consultation. We are open Monday through Friday from 9 a.m. to 4:30 p.m., and urgent support is available 24/7 by calling the office. Our diverse staff of psychologists and clinical social workers also includes master’s and doctoral-level interns.

HCS is open for appointments when the College is in session. We are closed for appointments during summer and winter breaks, but are available for administrative consultation year-round.    

HCS is an integrated health and counseling clinic, and staff are co-located in Montague House (across from the Red Barn) and next door, in Stiles House (between Montague House and the Hitchcock Center). 

• Scope of practice
• Scheduling the first counseling appointment
• Scheduling a return appointment
• Social Identity and privilege in psychotherapy
• Alcohol and drug concerns
• Group therapy
• ADHD
• Staff

Frequently Asked Questions

What if I feel urgently in need of support, and I would like to speak with a counselor right away?

If you are facing a life-threatening emergency, please call 911 or go to your local emergency room. 

For all other urgent situations:

• When the clinic is open (9 a.m.–4:30 p.m. Monday–Friday): You may call Health and Counseling Services at 413.559.5458 and ask to schedule a same-day appointment. 
• After-hours and on weekends: You may call Health and Counseling Services at 413.559.5458 and press 1 to speak with a clinician.  

What is the Patient Portal?

Hampshire Health and Counseling Services utilizes an electronic health record system called Medicat. Medicat has a patient portal through which you can confidentially communicate with your counselor or health care provider. (Traditional email is not a confidential form of communication.) 

To access the portal, please go to https://umass.medicatconnect.com/login.aspx, and follow instructions on the screen. 

If your provider contacts you via the patient portal, you will receive an email on your Hampshire email account from NoReply@Medicat.com. Follow the instructions in the email to access your message.

I am in therapy at Hampshire Health and Counseling. how can I contact my counselor? 

You may reach your counselor or another counseling staff member by calling our main number 413.559.5458 or via the patient portal. In your voicemail or portal message, please include your name, current location, phone number, and several good times to call you back. Appointments cannot be made by email and must be made by the student. 

How do I schedule an initial consultation with a mental health provider at Hampshire? 

Please call Health and Counseling Services at 413.559.5458 if you would like to schedule an appointment. You may also come to the office and schedule a meeting in person. For confidentiality reasons, appointments cannot be made by email and must be made by the student. 

Additional Information and Support Options

• Psychology Today Therapists
• For students with Hampshire-sponsored Blue Cross Blue Shield insurance, online behavioral health appointments are available through this website.

 Crisis Hotlines and Online Services

• National Suicide Prevention Lifeline 800.273.8255
• The Trevor Project (LGBTQ Suicide Hotline): 866.488.7386
• Trans Lifeline: 877.565.8860
• Crisis Text Line: Text HOME to 741741
• Crisis Text Line for Students of Color: Text STEVE to 741741
• Directory of International Suicide Hotlines