Federal loan borrowers may contact the Student Financial Assistance (SFA) ombudsperson to informally settle disputes and problems with their federal student loans. The ombudsperson can help borrowers having problems with the following loans:
We hope you will never have a reason to use this service, but please contact the ombudsperson's office if you need help. The service is free of charge.
The ombudsperson may be contacted by:
Phone: 877.557.2575 or 202.377.3800
Send any correspondence to:
U.S. Department of Education
830 First Street, NE
Washington, DC 20202-5144