The Information Technology Help Desk provides a first point of contact for IT assistance to the Hampshire College community and guests. User Support staff (Kate MacGregor and Rae Ann Wentworth-Cadieux) answer communication received via telephone and email, guiding clients through processes, assisting with HampNet account activation, password problems, and account maintenance. They direct inquiries to the appropriate office and delegate complex issues to other IT staff as needed.
Faculty and staff in some buildings have a dedicated support person for individual support needs. Jeff Schmittlein supports users in Cole Science Center (CSC) and Wm. Josiah Erikson assists user in Adele Simmons Hall (ASH), and Kate MacGregor is the primary user support for the remainder of the campus.
Hours: Monday-Friday, 8:30 a.m.-4:30 p.m.
The Student Diagnostic Center (SDC) is staffed by IT student technicians and is supervised by IT user support staff. The SDC provides computer support services to Hampshire students having problems with their computer software and for some simple hardware problems. This service is available to Hampshire students free of charge.
Library 3rd floor
IT support is available during non-business hours for major problems associated with the central telephone system, significant segments of the campus network impacting one or more buildings, and campus-wide servers used for email, the college's web site, Intranet, course websites, Colleague and WebAdvisor (TheHub), on-line evaluation system, staff and faculty file services, and DNS and LDAP services. Contact the Hampshire College Campus Safety and Security at 413.549.5424 for significant problems with critical resources during non-business hours.