Student Accounts Office

The student accounts office aims to provide superior customer service while maintaining professional ethics and integrity.

We are responsible for:

  • Billing for tuition, health insurance, and fees;
  • Processing payments for student accounts; and
  • Collecting outstanding balances for those students who have withdrawn, graduated, or are on a leave of absence.


Kathy Curry, director of student accounts

Lisa Consolmagno, accounts receivable assistant

Please contact student accounts with questions regarding your bill.

Office Hours and Location

The student accounts office is located on the 2nd floor of the R.W. Kern Center.

If you need to contact us, please send an email to or call 413.559.6982.

We check email daily and we attempt to respond to all messages within the same weekday if received by 3 p.m. Eastern Time.

Students are billed on a semester basis:

Fall Semester

  • Billed: First week of July
  • Payment Deadline: August 1

Spring Semester

  • Billed: First week of December
  • Payment Deadline for Returning Students: January 2
  • Payment Deadline for New Students: February 1


  • Students may incur additional charges via their OneCard. Please visit the OneCard page for an explanation of potential charges
  • Fines or other fees incurred may also be charged to a student’s account in accordance with the Student Handbook.
  • If a student incurs additional charges to their student account, the charges are due within 30 days. Students can view their balance 24/7 by logging into TheHub.

Any changes in personal information such as address, phone, or name changes should be reported via email to

Questions related to financial aid should be directed to the financial aid office at 413.559.5484 or by email to